Shipping policy

Here is a professional, copy-paste-ready Shipping Policy tailored for 3D Custom Pros. It maps directly to Shopify's layout and cleanly separates your 2–3 day production time from the actual time it takes USPS to deliver the package.

Per your business rules, this policy focuses strictly on your print-to-order workflow and excludes any mentions of free shipping promotions.

Shipping Policy

Thank you for choosing 3D Custom Pros! All of our items are custom, print-to-order physical pieces manufactured directly in our workshop. Please review our shipping practices, timelines, and carrier information below.

1. Production & Processing Time

Because we utilize advanced 3D printing technology to build each model layer-by-layer, our products are not sitting on a shelf ready to go.

  • Standard Processing Window: It takes 2 to 3 business days (Monday through Friday, excluding federal holidays) to manufacture, inspect, and safely package your model before it is handed over to the shipping carrier.

  • Custom Orders: Custom color commissions or fully personalized layout designs may require additional design setup and printing adjustments. We will keep you updated if your specific build requires a longer production window.

2. Shipping Carrier & Methods

We ship exclusively via USPS (United States Postal Service) to ensure reliable and trackable handling of your items.

  • Transit Time: Delivery timeframes calculated at checkout are estimates provided directly by USPS. These transit times begin after our standard 2–3 business day manufacturing period is completed.

  • Shipping Rates: All shipping costs are calculated dynamically at checkout based on the weight, dimensions, and delivery location of your order.

3. Order Tracking

We want you to know exactly when your package is arriving.

As soon as your custom model finishes production and is dropped off at the post office, an automated notification will be sent to the email address you provided at checkout. This email will contain your USPS tracking number. Please allow up to 48 hours for the tracking status to update on the official USPS website.

4. Lost, Stolen, or Delayed Packages

Once your package enters the USPS network, delivery speeds are out of our direct control. 3D Custom Pros is not responsible for transit delays caused by severe weather conditions, high seasonal carrier volume, or incorrect delivery addresses provided by the buyer.

If your package tracking is stalled for an unusual amount of time, please reach out to us, and we will help you investigate the status with the carrier.

5. Damaged Shipments

While we take extreme care in bubble-wrapping and anchoring our prints to survive transit, 3D printed structures can occasionally be fragile. If your item arrives broken or structurally damaged due to rough handling by the carrier, please refer to our Refund Policy immediately. Email us a photo of the damage at sales@3dcustompros.com, and we will initiate a replacement build at no cost to you.

6. Contact Us

If you have any questions regarding your order status, pending print times, or shipping rates, feel free to contact our support team at sales@3dcustompros.com.