Refund policy

Refund Policy

Thank you for shopping with 3D Custom Pros! We want you to be completely satisfied with your purchase. Because we specialize in custom made-to-order items, please review our policy regarding returns, refunds, and replacements carefully.

30-Day Return Window (Standard Items Only)

We offer a 30-day return policy for standard, non-custom store items. You have 30 days from the date your item was delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Custom & Personalized Items

Please note that all custom-made, personalized, or modified items are final sale and cannot be returned or exchanged. We begin crafting these uniquely for you, so we cannot accept returns if you change your mind.

Damaged or Defective Items

While we pack everything securely, 3D prints can sometimes be fragile during transit. If your item arrives broken, defective, or damaged, we will replace it at no cost to you.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. To expedite a replacement, please include a photo of the damage in your email.

How to Start a Return

To start a return for a standard store item, you can contact us at sales@3dcustompros.com.

  • Return Shipping: If a return is requested because you dislike the item or changed your mind, the customer is responsible for paying for the return shipping costs.

  • Tracking: We highly prefer and recommend that the sender provides a tracking number for the return package to ensure its safe delivery.

  • Restocking Fees: We do not charge any restocking fees. You will receive a full refund for the purchase price of the item.

Refunds

Once your return package is delivered to us and inspected, your refund will be issued on the same day the item is received.

You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.